Question 11 pts

The CEO of a company would belong to its top management.

Group of answer choices

True

False

Flag this QuestionQuestion 21 pts

Employees interact the most with the managers in the middle management.

Group of answer choices

True

False

Flag this QuestionQuestion 31 pts

Conceptual skills are less important for supervisors than for top management.

Group of answer choices

True

False

Flag this QuestionQuestion 41 pts

Top managers need more technical skills than supervisors do.

Group of answer choices

True

False

Flag this QuestionQuestion 51 pts

Which of the following is true of the different levels of management?

Group of answer choices

Rank-and-file employees have the most interaction with the supervisory management.

The middle management employees have the highest authority in the organization.

Individuals at the higher levels of the organization have the least responsibility.

The operative employees of an organization belong to the middle management.

Flag this QuestionQuestion 61 pts

Which of the following levels of management would have the LEAST responsibility?

Group of answer choices

Supervisory management

Top management

Middle management

Chief executive level

Flag this QuestionQuestion 71 pts

Human relations skills are most needed in performing the _____ function of managers because they involve communicating with, motivating, coaching, empowering, and facilitating employees, as well as relating to other people.

Group of answer choices

accounting

subsidizing

financing

leading

Flag this QuestionQuestion 81 pts

A meeting called to announce a new sales program is an example of an information-giving meeting.

Group of answer choices

True

False

Flag this QuestionQuestion 91 pts

A problem-solving meeting is the least challenging of the meeting types.

Group of answer choices

True

False

Flag this QuestionQuestion 101 pts

If attendees are late for a meeting, the leader should wait for their arrival to begin the meeting.

Group of answer choices

True

False

Flag this QuestionQuestion 111 pts

Consensus is easier to reach when there is much member diversity within a group.

Group of answer choices

True

False

Flag this QuestionQuestion 121 pts

An advantage of group-centered meetings is that:

Group of answer choices

the meeting takes up lesser time than the leader-controlled approach.

the free flow of information contributes to a better decision.

it is well suited to large groups because of its interpersonal nature.

it has a fairly rigid structure, making it easier for the leader to control.

Flag this QuestionQuestion 131 pts

Communication is essential in performing all management functions.

Group of answer choices

True

False

Flag this QuestionQuestion 141 pts

The sender is the one who decodes the message.

Group of answer choices

True

False

Flag this QuestionQuestion 151 pts

It is best to use e-mails to communicate sensitive messages in the workplace.

Group of answer choices

True

False

Flag this QuestionQuestion 161 pts

A nonverbal space signal can include huddling close, being distant, or sitting beside someone.

Group of answer choices

True

False

Flag this QuestionQuestion 171 pts

If a message is personal or sensitive, face-to-face communication is not appropriate.

Group of answer choices

True

False

Flag this QuestionQuestion 181 pts

One reason for employees not welcoming delegation is the fear of failure.

Group of answer choices

True

False

Flag this QuestionQuestion 191 pts

Increased delegation may cause stress to employees.

Group of answer choices

True

False

Flag this QuestionQuestion 201 pts

Delegation leads to employee development.

Group of answer choices

True

False

Flag this QuestionQuestion 211 pts

Authority flows:

Group of answer choices

laterally.

upward.

downward.

horizontally.

Flag this QuestionQuestion 221 pts

The CEO of an organization fires a department head. The CEO is most likely to have got his authority from:

Group of answer choices

the supervisory management.

the board of directors.

the operative employees.

the middle management.

Flag this QuestionQuestion 231 pts

Supervisors must make more decisions more frequently—and often more quickly—than other managers.

Group of answer choices

True

False

Flag this QuestionQuestion 241 pts

Programmed decisions are decisions that occur infrequently and require a different response each time.

Group of answer choices

True

False

Flag this QuestionQuestion 251 pts

The first step in the decision making process is to:

Group of answer choices

develop alternatives for the problem.

select alternatives for the problem.

provide feedback.

define the problem.

Flag this QuestionQuestion 261 pts

Strategic planning has longer time horizons.

Group of answer choices

True

False

Flag this QuestionQuestion 271 pts

Planning at the higher level generally is less complex and involves less uncertainty than planning at supervisory levels.

Group of answer choices

True

False

Flag this QuestionQuestion 281 pts

When confronting team members about performance, it is best to use broad, general statements.

Group of answer choices

True

False

Flag this QuestionQuestion 291 pts

Productivity is a measure that compares inputs to outputs and tells how efficiently a system is performing.

Group of answer choices

True

False

Flag this QuestionQuestion 301 pts

Supervisors usually have the final word in selecting employees.

Group of answer choices

True

False

Flag this QuestionQuestion 311 pts

When checking an applicant’s references, it is legal to check on dates and terms of employment, salary, and whether the termination was voluntary.

Group of answer choices

True

False

Flag this QuestionQuestion 321 pts

Performance appraisals can be used for motivational purposes.

Group of answer choices

True

False

Flag this QuestionQuestion 331 pts

Supervisors can routinely discharge their employees without the consent of top management.

Group of answer choices

True

False

Flag this QuestionQuestion 341 pts

IQ tests are designed to measure the applicant’s capacity to learn, to solve problems, and to understand relationships.

Group of answer choices

True

False

Flag this QuestionQuestion 351 pts

With a graduated scale of penalties, punishment becomes progressively more severe each time the violation is repeated.

Group of answer choices

True

False