Task 1 350 words

Commissions for Charlotte

Synopsis

Charlotte is a top salesperson. She receives a commission and many perks. After performing well for some time, Charlotte has requested an increase in her commission rate. Several people are discussing her demands and the possible effects of the company’s response to her demands.

Questions:

1. What theories of motivation help explain Charlotte’s demands and the reactions of other employees to those demands?
2. What options can you think of for handling Charlotte’s demand for even higher commissions? Which option would you choose? Why?
3. How might Doris Ann Riley deal with employee morale in light of the extremely high pay demanded by a star salesperson?

TASK 2- 300 words

1. One organizational observer suggested that bosses who won’t give negative feedback to followers who need it cause even more damage in the long run than those who fly off the handle when a follower makes a mistake. Do you agree? Discuss.
2. The chapter describes five ways in which followers need to use courage. Which do you feel is most important? Least important? How might a follower derive the courage to behave in new ways to be more effective? Discuss.
3. Google wants employees to mingle more but not to waste a lot of time. So as part of its “people strategy,” Google analyzes reams of data to determine the optimal size and shape for the cafeteria tables and the best length for the lunch line. If hygiene factors, as defined in Herzberg’s two-factor theory, will not provide increased satisfaction and motivation, why do you think Google would try to increase lunchtime mingling? Discuss.
4. One small business owner says she doesn’t offer her sales representatives incentives because people try to sabotage one another to get more business and stop paying attention to smaller accounts. As a leader, how would you develop a program to motivate and reward high performers without promoting the wrong type of behavior?